Refund & Return Policy

At Ayutra, your satisfaction and well-being are our top priorities. Please read our refund and resolution policy carefully before making a purchase.

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1. Order Cancellations & Refunds

• You can request a full refund only if your order is cancelled before it is dispatched.
• Approved refunds will be processed within 3–5 business days to your original payment method.
• You will receive confirmation via email and/or SMS once the refund is initiated.
• Please check your bank statement after confirmation for updates.

2. Eligibility for Refunds

Refunds are applicable under the following conditions:

• Damaged or Defective Products – If the product you received is damaged, leaked, or has a manufacturing defect.
• Incorrect Product Delivered – If you receive an item different from what was ordered.
• Package Lost in Transit – If the courier confirms non-delivery of your package.

Requirements:

• The product must be unused and in its original packaging.
• You must contact us within 3 days of receiving the product.

3. Non-Refundable Situations

• Products that have been opened, used, or tampered with.
• Orders placed by mistake or due to change of mind.
• Items bought during sales, discounts, or offers (unless damaged).
• Complaints made beyond 3 days of delivery.

4. Issues After Product Use

If you’re not satisfied with a product after using it:

• Contact us within 10 days of use via WhatsApp at +91-XXXXXXXXXX.
• Our team will connect with you to understand the issue and offer personalized recommendations.

Possible Resolutions:

• A substitute product that may better suit your needs.
• A coupon code valid for future purchases exclusively on our website/app.

5. Important Note on Safety

• Carefully review the ingredient list for potential allergens.
• Perform a patch test before full use to check for any skin reactions.

Your safety is extremely important to us. Our support team is always here to assist you.

6. How to Request a Refund

To raise a refund request:

• Email us at care@ayutra.com within 3 days of receiving your order.
• Include:
  • Your Order ID
  • Clear photos of the product and packaging
  • A short explanation of the issue

Once we review and approve the request, your refund will be processed within 5–7 business days to your original payment method. We’ll notify you once it’s done.

7. Need Help?

• 📧 Email: care@ayutra.com
• 💬 WhatsApp: +91-XXXXXXXXXX

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